DELIVERY

 

  • Please ensure that your shipping address details are correct. We accept no responsibility for orders that do not reach their destination due to missing or incorrect address details.
  • Please be aware that any stated delivery times are provided as guidelines. Actual delivery times will depend upon stock availability.
  • Due to size/weight restrictions, we may change the method of dispatch at no extra cost to you.

 

Shipping method

All orders placed with Hansib Publications are sent in one consignment. If there are items in your order that are not in stock, this may delay shipment of your order. If, after seven days, there are items still outstanding, we will dispatch the items that are available.

 

Delivery Costs

 

United Kingdom - Free delivery*

United States & Canada - £8.00 delivery plus £2.00 for each additional item

Caribbean - £10.00 delivery plus £2.00 for each additional item

 

*Free delivery terms

  • Free delivery only applies to items that are being delivered to a UK address
  • Items ordered will be delivered in one consignment
  • Our free delivery offer cannot be used retrospectively

 

Your Right to Cancel & Distance Selling Regulations

If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to seven working days after the day on which you receive the goods.

  • You must inform us in writing or by email of the cancellation of the contract.
  • You are entitled to a refund of any money you have paid in relation to the contract even if the goods are not defective in any way. If you have paid a delivery charge, this will also be refunded, but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge.
  • You must take reasonable care of the goods while in your possession and they must be returned to us promptly at your cost.
  • Refunds for returned goods will only be paid upon receipt of the goods by Hansib Publications. Returns address: Hansib Publications, P.O. Box 226, Hertford, Hertfordshire, SG14 3WY.
  • Distance Selling Regulations do not apply to business to business contracts.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from the Office of Fair Trading, the Trading Standards office or the Citizens’ Advice Bureau.